Terms & Conditions
CUSTOMER CARE
At Joud Kids, we are committed to providing exceptional customer care. Our goal is to ensure that every customer feels valued and supported. If you have any queries or need assistance, please do not hesitate to contact us. We are here to help!
Our customer care policy is designed to build trust and confidence. We prioritize the privacy and safety of your personal information, and we use secure methods to protect it. Your trust is important to us, and we strive to create a positive shopping experience for you.
PRIVACY & SAFETY
At Joud Kids, we take your privacy and safety seriously. We are transparent about how we use, store, and protect your personal information. Whether it's verifying payments through secure banking or handling data with care, we prioritize the security of your information.
We are committed to maintaining your trust and ensuring that you feel secure when interacting with our store. Our privacy and safety policy is designed to provide you with peace of mind and confidence in shopping with us.
WHOLESALE INQUIRIES
Interested in selling our products at your retail store? We welcome wholesale inquiries and are dedicated to providing comprehensive information to support your business. Our stunning products are designed to appeal to a wide customer base, and we are excited to explore opportunities to collaborate with retailers. Get in touch with us to learn more about partnering with Joud Kids!
PAYMENT METHODS
Accepted Payment Methods are through Kashier or cash on delivery (COD).
- All orders can be cancelled or returned within 14 days of purchase.
- Cancellations or order return are to be requested through our website.
- All cancellations or returns within 14 days of purchase will be free of charge.
- Delivery fees apply on cancelled or returned orders.
- Values for returned or cancelled orders will be done through the same way of purchase.
- The refund will be processed in seven days from receiving the cancellation or request original refunded product. Noting that it varies according to issuer policy when will that amount be reflected in the card holder balance.
- Delivery dates will be determined based on delivery mode chosen upon placing your order. Please note that those dates are estimated dates that can vary according to shipping companies’ backlog.
- يمكن إلغاء جميع الطلبات أو إرجاعها في غضون 14 يومًا من الشراء.
- سيتم الإلغاء أو إعادة الطلب من خلال موقعنا.
- جميع عمليات الإلغاء أو الإرجاع خلال 14 يومًا من الشراء ستكون مجانية.
- تطبق رسوم التسليم على الطلبات الملغاة أو المرتجعة.
- سيتم تنفيذ قيم الطلبات المرتجعة أو الملغاة من خلال نفس طريقة الشراء.
- ستتم معالجة إعادة الأموال في غضون سبعة أيام من استلام الإلغاء أو طلب المنتج الأصلي المسترد. مع ملاحظة أنه يختلف وفقًا لسياسة المصدر عند ظهور هذا المبلغ في رصيد بطاقة الائتمان.
- سيتم تحديد أوقات التسليم بناءً على وضع التسليم الذي تم اختياره عند تقديم طلبك. يرجى ملاحظة أن هذه التواريخ هي تواريخ تقديرية يمكن أن تختلف وفقًا للتراكم المتراكم لشركة الشحن